Restock FAQ

Due to popular demand we have decided to restock our previously Limited Edition Meet me in the Underworld palette. We have set out some FAQ to help you navigate this Pre-order


Why do I have to Pre-order?

You don't have to! This option has mainly been added for shoppers looking to combine existing discounts, or combine shipping if you are picking up our new Meet me at Midnight palette on launch day, as well as Meet me in the Underworld. International shipping as well as customs can add up, and this option allows those who can patiently wait for the restock of MMITU to get both palettes and pay for shipping fee's only once.

The palette will be returning around end of March/beginning of April 2022 where you can buy this without having to wait for the stock to arrive. The pre-order will also give us a way for us to determine we have enough stock for the demand, and allows us to act quickly and efficiently to reduce the wait for future restocks. 

When will my order ship?

If you have a Meet Me in the Underworld palette as part of your order, your entire order will not ship until stock arrives to us. This option allows you to save paying shipping twice, but obviously that means we also have to wait for your entire order to be readily available to ship it.
If you do not want to wait for Midnight or other items to ship, please do not select this option - and come back at the later date when MMITU palette is back in stock 

Will my Underworld palette ship first if I pre-order?

Yes - priority processing and shipping will be given to all existing pre-orders when Meet me in the Underworld arrives back in stock at our HQ. After we have fulfilled all outstanding pre-order reserves, we will then start shipping orders that come in as normal.

Can I cancel my pre-order

Yes you can, please send an email to us at with your Order number. Please let us know if we are cancelling the entire order, or just the reserve for Pre-order in which case this order can then be shipped in whole immediately.

By purchasing the Meet me in the Underworld pre-order you are agreeing to the waiting times for dispatch as set out on our website and above. Refund Policy, Shipping Policy, Other FAQ and T&C can be found at the bottom of our website. For anything we've missed please contact us here